IT IS IMPORTANT THAT YOU READ THIS:

By accessing or using this website’s online payment capabilities, you agree to be bound by all of the terms and conditions of this Agreement. This Agreement may be modified at any time, and you agree that such modifications will be effective immediately upon posting of the modified Agreement. You agree that by using this website after any such modifications, you will be deemed to have reviewed, agreed to and accepted the modified Agreement.

This online bill pay service is provided to you to facilitate the access required to view and pay your statements online. The online bill pay service sends information about your San Francisco Public Utilities Commission (SFPUC) - Power account statement information directly to your email account and allows you to pay the statements online.

SFPUC - Power and its vendors will make every reasonable effort to ensure full performance of the online bill pay service and, on a timely basis, work with you to resolve disputes that may arise. SFPUC - Power does not assume responsibility for malfunctions in public communications facilities not under its control that may affect the accuracy or timeliness of email messages you receive.

Any information sent by SFPUC - Power to you via email is believed to be reliable. However, this information can only be provided on a best-effort basis for your convenience, and is not guaranteed. SFPUC - Power will not be liable for any deficiencies in the accuracy, completeness, availability or timeliness of such information or for any decision made using this information.

In addition, please take note of the following guidelines, which will assist you in detecting certain types of Internet and email fraud (i.e. "phishing").

• SFPUC - Power will never send you an e-mail requesting you to validate personal information.
• SFPUC - Power will never ask you to update your social security number, date of birth, or driver s license number via e-mail.
• Once you have enrolled in the online bill pay service, you can update your personal information by logging into your account.

SFPUC - POWER DOES NOT MAKE ANY WARRANTIES CONCERNING THE ONLINE BILL PAY SERVICE INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY PROPRIETARY RIGHTS UNLESS DISCLAIMING SUCH WARRANTIES IS PROHIBITED BY LAW. SFPUC - POWER MAKES NO WARRANTIES OTHER THAN THOSE EXPRESSLY SET FORTH IN THIS AGREEMENT. SFPUC - POWER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

Privacy of Information
SFPUC – Power is committed to protecting your privacy. You acknowledge that SFPUC - Power and its vendor (s) may receive certain private and confidential information in connection with your use of the online bill payment services. The information collected pursuant to the above may include your name, mailing address, and any changes thereto. SFPUC – Power will not rent, sell or otherwise make available to any third party for any reason any of your private and confidential information that could personally identify you, other than as is necessary to provide online bill pay or comply with applicable laws or regulations, including government agency or court orders, unless you otherwise expressly agree.

You agree that you will not intentionally provide false information when accessing or using SFPUC - Power online bill pay services. You also agree that you will not falsify, forge, or otherwise tamper with any information in the emails you receive as part of the online bill pay service.

The online bill pay website has security measures in place to protect against the loss, misuse, or alteration of the information you provide. Our online payment server software conforms to industry standards utilizing Secure Sockets Layer (SSL) technology, which is among the best software available for securing commerce transactions.

ACH Payments

To use online bill pay services through “My Account – Power,” you must designate an eligible deposit or other asset account at a bank or other eligible financial institution (your "Financial Institution") from which payments will be made. You agree that, by scheduling automatic payments or a single payment, you authorize SFPUC - Power to initiate debit entries to your designated account in such amount(s), and to initiate any debit or credit entries to your account necessary to correct any error in a payment. You also must authorize your Financial Institution to debit or credit your account in the amount of such payments or corrections. You represent that you have all necessary right, power, and authority to authorize each such payment, and that you will take such steps as your Financial Institution requires to make such authorization. This authorization shall remain in full force and effect until SFPUC - Power has received notice from you of your termination of such authorization in such time and in such manner as to afford SFPUC - Power and your Financial Institution reasonable opportunity to act on it.

Payment Amount Limitations

The amount of funds you may use is limited by the amount of available funds you have in your designated deposit account, including any available overdraft protection you may have with your Financial Institution. You agree to maintain sufficient funds in your account to satisfy your bill payments and that SFPUC - Power will have no obligation to complete a transaction if sufficient funds are not available. Your access to your account also may be limited by your agreement(s) with your Financial Institution governing the account and by applicable law and regulations.

Payment Processing

Online bill pay services are designed to be available seven days a week, 24 hours a day. However, account balances and other activity information will be updated regularly Monday through Friday, excluding holidays. In addition, SFPUC – Power shall not be liable for any inability to access online bill pay services, or for any failure to update any information, for whatever reason. Payments will be credited your SFPUC - Power account within 5 business days. You are solely responsible for making payments prior to the due date, and you are solely responsible for any late fees charged or other action taken for payments not timely made. Late fees for payments made using online bill pay services are the same as the late fees charged for mailed payments.

Fees

SFPUC – Power does not charge you any fees for using online bill pay services. However, your Financial Institution may charge you fees related to deposit account, including transaction fees or fees for attempting transfers without sufficient funds. If a transaction is not honored by your bank, a fee may be charged to your SFPUC - Power account.

Unauthorized Transfers

If you believe that someone has improperly accessed your account through online bill pay without your permission, contact SFPUC - Power immediately at (415) 551- 4720. You should also immediately contact your financial institution. Please be aware that you are solely responsible for any unauthorized transfers, although your Financial Institution may provide some form of fraud protection.

Termination of Online Bill Pay

You may choose to cancel online bill pay services at any time with no fee. If you wish to discontinue online bill pay services, or discontinue automatic payments while still using online bill pay services to pay individual bills, you may cancel by sending a cancellation notice. Your termination will be effective no more than ten (10) days after we receive your request.

Your access to online bill pay services may be suspended or terminated at any time, without notice and for any reason. SFPUC – Power will attempt to provide you with prior notice of suspension or termination by posting at the “My Account – Power” website or otherwise sending notice of termination, but SFPUC – Power will not be liable for any failure to do so. Neither termination nor discontinuation of online bill pay services shall affect your liability for transactions initiated through online bill pay using your password or as are otherwise duly authorized by you.

Amendments

The terms of the Agreement may be modified or amended by SFPUC - Power and/ or its vendors from time to time. In such event, SFPUC - Power will provide notice to you in accordance with applicable law, which may be accomplished by posting such change on SFPUC - Power s website. Any use of online bill pay services after SFPUC - Power provides you with a notice of change will constitute your agreement to such change(s).

Assignment

You may not assign this Agreement to any other party.

Governing Law/Venue/Tort Claims Act

This Agreement shall be governed by the law of the State of California without regard to its conflicts of laws provisions and any action or lawsuit related to this Agreement will be shall be adjudicated in a court of competent jurisdiction in the County of San Francisco. Prior to filing any action or lawsuit related in any way to this Agreement, you must comply with the provisions of the Tort Claims Act (Government Code Section 900 et seq.).

Use of Electronic Communication

By accepting below or otherwise using online bill pay services, you also agree that any and all disclosures and communications regarding online bill pay services between you and SFPUC - Power, including this Agreement, may be made electronically, including by SFPUC - Power posting to its website in accordance with applicable law. Any electronic disclosure or communication SFPUC - Power makes will be considered made when transmitted by SFPUC - Power.

Refund Policy

Questions concerning refunds of erroneous payments may be addressed in writing to CSB Retail Services at csbretailservices@sfwater.org.